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Effective Date: 01 July, 2025

Welcome to Indubalaa! These Terms and Conditions (“Terms”) govern your use of our website www.indubalaa.com and all purchases made through it. By accessing, browsing, or purchasing from our site, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

1. Introduction

This website is operated by Indubalaa, an Indian-based fashion store with an offline presence in Guwahati, Assam. Throughout the site, the terms "we", "us", and "our" refer to Indubalaa.

By using this site, you agree to these Terms, our Privacy Policy, Return & Refund Policy, and any other applicable policies.

2. Eligibility

To make purchases from our website, you must be:

  • At least 18 years old, or using the site under the supervision of a parent or guardian

  • Providing accurate personal and payment information

  • Legally capable of entering into a contract

3. Products & Pricing

  • We offer a wide range of women’s clothing, including kurtis, Pakistani suits, western wear, and more.

  • All prices are listed in INR (Indian Rupees) and are inclusive of applicable taxes unless stated otherwise.

  • We reserve the right to change product prices and availability without prior notice.

Note: Product colors may slightly vary due to photographic lighting or screen settings.

4. Order Acceptance & Cancellation

  • Orders are subject to availability and acceptance.

  • We reserve the right to cancel or refuse any order for any reason, including pricing errors, stock unavailability, or fraudulent activity.

  • If we cancel your order, we will notify you via email or phone and issue a full refund (if payment was made).

5. Payment Terms

We accept secure payments via:

  • Credit/Debit Cards

  • UPI

  • Wallets

  • Net Banking

  • Cash on Delivery (COD – available for select pin codes only)

All payments are processed via trusted and secure payment gateways. We do not store your payment credentials.

6. Shipping & Delivery

  • We deliver across Assam, North East India, and All Over India.

  • Delivery time may vary based on location and product availability, typically ranging from 3–10 business days.

  • Shipping charges (if any) are displayed at checkout.

  • Delays caused by unforeseen circumstances (e.g., natural disasters, courier issues) are beyond our control.

7. Returns & Refunds

Please refer to our detailed Return & Refund Policy for information on:

  • Return eligibility

  • Timeframe for returns

  • Refund methods and processing times

We reserve the right to reject returns if they do not meet our return policy conditions.

8. Intellectual Property

All content on this website – including images, product descriptions, logos, design elements, and trademarks – is the exclusive property of Indubalaa.
 You may not:

  • Copy, reproduce, or modify any content without written permission

  • Use our brand name or content for commercial purposes

9. User Conduct

You agree not to:

  • Use the website for unlawful, fraudulent, or abusive activities

  • Post offensive, defamatory, or misleading content

  • Attempt to gain unauthorized access to our website or data

Violation of these terms may result in suspension or termination of your access.

10. Limitation of Liability

To the maximum extent permitted by law, Indubalaa shall not be liable for:

  • Any indirect, incidental, or consequential damages

  • Loss of data, profits, or business

  • Errors or inaccuracies in product descriptions or pricing

Our total liability in connection with any purchase is limited to the amount paid for the product.

11. External Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these websites.

12. Indemnification

You agree to indemnify and hold harmless Indubalaa and its team members from any claim, loss, or damage arising out of your use of the website or violation of these Terms.

13. Changes to Terms

We may update these Terms and Conditions from time to time. Changes will be posted here with the updated effective date. Continued use of our site implies acceptance of the revised terms.

14. Governing Law

These Terms are governed by the laws of India, and any disputes shall be subject to the jurisdiction of courts in Guwahati, Assam.

15. Contact Us

If you have questions about these Terms, please contact us:

📞 Call/WhatsApp: +91 91013 62252

📧 Email: indubalaaofficial@gmail.com
 📍 Location: Guwahati, Assam, India