Effective Date: 01 July, 2025
Welcome to Indubalaa! Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from https://indubalaa.com. By using our website, you agree to the terms of this policy.
1. Information We Collect
We collect several types of information to help us serve you better and ensure a smooth shopping experience.
a. Personal Information
When you register on our website, place an order, or contact us, we may collect:
-
Full Name
-
Email Address
-
Phone Number
-
Shipping Address
-
Billing Address
b. Order and Payment Information
To process your order and payment securely, we may collect:
-
Order details (product, quantity, price, etc.)
-
Payment method (credit/debit card, UPI, wallet, net banking)
-
Payment gateway transaction ID
-
We do not store or have access to your full credit/debit card details. All transactions are securely processed via trusted third-party payment gateways like Razorpay, Paytm, or Shopify Payments.
c. Device and Technical Information
When you visit our site, we automatically collect:
-
IP address
-
Browser type and version
-
Device type
-
Pages viewed, time spent, and interaction data
-
Referring website or search engine
d. Cookies and Tracking Technologies
We use cookies, pixel tags, and similar technologies to enhance your shopping experience. These help us:
You can manage or disable cookies via your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
-
Order Fulfillment: To process, confirm, and deliver your orders
-
Customer Service: To respond to queries, complaints, and requests
-
Marketing & Promotions: To send emails or WhatsApp updates (only if you opt-in)
-
Website Improvements: To enhance user experience and website performance
-
Security & Fraud Prevention: To protect against unauthorized access, fraudulent transactions, and abuse
-
Legal Compliance: To comply with applicable laws and regulations
3. Sharing Your Information
We never sell your personal information. However, we may share it with:
a. Service Providers
We work with trusted third-party partners to help operate our website and fulfill your orders. These may include:
-
Shipping partners (e.g., Delhivery, India Post, Ekart)
-
Payment gateways (e.g., Razorpay, Paytm)
-
Email marketing providers
-
Customer support platforms
b. Legal Requirements
We may share your information if:
-
Required by law, regulation, legal process, or governmental request
-
Necessary to protect the rights, property, or safety of Indubalaa, our customers, or others
4. How We Protect Your Data
We implement a variety of security measures to maintain the safety of your personal information:
-
SSL (Secure Socket Layer) encryption for secure browsing
-
Secure servers and access-restricted systems
-
Trusted third-party partners who follow industry data security standards
-
Regular review and monitoring of our data storage practices
However, no online transmission or storage method is 100% secure. We do our best but cannot guarantee absolute security.
5. Your Rights and Choices
You have control over your personal data. Your rights include:
-
Access – Request a copy of your stored personal information
-
Correction – Update or fix your information
-
Deletion – Request that we delete your personal data (unless legally required to retain it)
-
Opt-out – Unsubscribe from marketing emails and messages
To exercise these rights, contact us at:
📧 indubalaaofficial@gmail.com
6. Data Retention
We retain your personal data:
-
As long as your account is active
-
As needed to complete orders and handle disputes
-
As required by law (e.g., tax or legal reporting)
Once your data is no longer needed, we safely delete or anonymize it.
7. Third-Party Links
Our website may contain links to third-party sites (e.g., Instagram, Facebook, YouTube). We are not responsible for their privacy practices. Please read their privacy policies before sharing your data with them.
8. Children’s Privacy
Indubalaa does not knowingly collect or store data from children under the age of 13. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy periodically. The most current version will always be available on our website, along with the "Effective Date" at the top.
We encourage you to review this page from time to time.
10. Contact Us
Have questions about your privacy or this policy?
Indubalaa Support Team
📍 Guwahati, Assam, India
📞 Call/WhatsApp: +91 91013 62252
📧 Email: indubalaaofficial@gmail.com
🌐 www.indubalaa.com
