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Effective Date: 01 July, 2025

At Indubalaa, we are committed to delivering your order accurately, on time, and in good condition. Our shipping policy is designed to ensure full transparency about how and when your products will reach you.

1. Where We Deliver

We currently deliver to:

  • All major cities and towns across India

  • All Northeastern states including Assam, Meghalaya, Manipur, Nagaland, Tripura, Mizoram, Arunachal Pradesh, and Sikkim

  • Remote locations covered by our courier partners

If your area is not serviceable, we’ll inform you via phone or email and process a full refund.

2. Shipping Partners

We work with trusted courier services such as:

  • DTDC

  • India Post

  • Blue Dart (for select pin codes)

These partners help us ensure safe and timely delivery of your orders.

3. Processing Time

  • Orders are usually processed and dispatched within 24–48 business hours of receiving payment.

  • Orders placed on Sundays or holidays will be processed on the next working day.

4. Estimated Delivery Time

Once shipped, estimated delivery time is:

  • Northeast India & Assam: 3–6 business days

  • Metro cities (Delhi, Mumbai, Kolkata, etc.): 4–7 business days

  • Other parts of India: 5–9 business days

  • Remote or rural areas: May take slightly longer depending on accessibility

Please note: Delivery timelines may vary based on courier efficiency, location, weather conditions, or unforeseen delays.

5. Shipping Charges

We offer:

  • Free shipping on prepaid orders above ₹999

  • A nominal shipping fee (₹49–₹99) on orders below ₹999

  • COD (Cash on Delivery) may include an additional charge (₹30–₹60), shown during checkout

Any shipping charges will be transparently displayed before you place your order.

6. Tracking Your Order

Once your order is shipped, you will receive:

  • An email or WhatsApp message with a tracking link

  • Regular updates on your order status

You can also track your order directly from the “My Orders” section of your account on our website.

7. Delivery Attempt

  • Our delivery partners will attempt to deliver the package up to 3 times.

  • If unreachable or address issues arise, the order may be returned to us.

  • For COD orders, please keep exact cash ready and answer delivery calls for successful receipt.

8. Delays and Exceptions

We strive for timely deliveries, but delays may happen due to:

  • Natural disasters (floods, landslides, etc.)

  • Political disruptions or strikes

  • Courier or logistics issues

  • Public holidays

In case of delays beyond expected timelines, please contact our support team.

9. Damaged or Tampered Packages

Please do not accept the package if it appears tampered, open, or damaged. Contact us immediately with photos/video for assistance.

10. Contact Us

For any questions or help regarding your delivery:

📞 Call/WhatsApp: +91 91013 62252

📧 Email: indubalaaofficial@gmail.com
 📍 Dispatch Location: Guwahati, Assam, India
 🌐 www.indubalaa.com